Billing Terms and Conditions

Payment Methods

We accept the payment methods shown at checkout. These may include major credit cards, debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other secure payment options supported by our checkout.

When Payment Is Collected

Payment is collected when your order is placed. By submitting your order, you authorize Cortland Line Company and our payment processors to charge the final order total shown at checkout.

Order Total

Before you place an order, checkout will show the amount you are agreeing to pay. This may include:

• Product subtotal
• Discounts or promotional codes, when applied
• Shipping charges, when applicable
• Sales tax, when applicable
• Final order total

Sales Tax

Sales tax may be added based on your shipping address and applicable tax rules. Any tax charged will be calculated and shown during checkout before your order is placed.

Shipping Charges

Shipping charges are calculated during checkout and shown before payment is submitted. Any required shipping, handling, or order-related charges will be included in the final order total shown before you place your order. If a free shipping offer is available, the terms of that offer will be shown on the site or during checkout.

Pricing and Promotions

Prices are listed in U.S. dollars and may change without notice. Promotional codes and discounts must be applied before the order is submitted.

Once an order has been placed, discounts may not be available to apply retroactively.

Order Confirmation

After checkout, you will receive an order confirmation by email. This includes a summary of the items purchased and the amount billed.

In rare cases, an order may be canceled or adjusted due to inventory issues, payment problems, pricing errors, suspected fraud, or other order processing concerns.

Payment Security

Payments are processed through secure third-party payment providers. Cortland Line Company does not store full credit card numbers on our website.

Declined Payments

If a payment is declined or cannot be processed, the order may not be completed. You may need to use another payment method or contact your bank or card provider.

Order Changes and Cancellations

If you need to change or cancel an order, contact customer service as soon as possible. We will do our best to help, but orders that have already been processed, packed, or shipped may not be eligible for changes or cancellation.

Returns and Refunds

Returns, refunds, and exchanges are handled according to our Returns and Warranty policies. When a refund is approved, it is issued back to the original form of payment.

Shipping charges may be non-refundable unless otherwise stated in our policy or required by law.

Billing Questions

For questions about billing, payment, or an order charge, please contact Cortland Line Company customer service.

Email: info@cortlandline.com
Phone: 1 (800) 847-6787